Contact Centre and Business Process Outsourcing, NQF Level 3
Contact Centre
Description
Curriculum
Description
The qualification provides an introduction to contact centre and/or Business Process Outsourcing (BPO) operations and will equip learners with the basic knowledge and skills to confidently work in a contact center or BPO company.
COURSE OVERVIEW
This programme is offered over a period of 12 months through a blended learning approach,which combines online classes, self-paced learning and face to face.
Curriculum
Course Details
- Module 01: Contact Centre and BPO Practices
- Module 02: Communication Skills
- Module 03: Mathematical and Financial Literacy
- Module 04: Call Management
- Module 05: Customer Interaction
- Module 06: Debt Recovery
- Module 07: Data Processing
- Module 08: Problem Solving
