The core components of the course teach learners skills in customer service, business communication, handling telephone calls, computer skills, numeracy, culture and teamwork

COURSE OVERVIEW

This programme is offered over a period of 12 months through a blended learning approach,which combines online classes, self-paced learning and face to face

Course Details

• Module 01: Communication Skills
• Module 02: Numeracy Skills
• Module 03: Contact Centre Culture and Teamwork
• Module 04: Customer Service Skills
• Module 05: Inbound and Outbound Contact Centre skills