Customer Service
Short Courses
Each one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you are an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
COURSE OVERVIEW
At the end of the programme, delegates will be able to relate to and comment on what is described as the:
- Identify internal and external customers, where applicable
- Explain standards of customer service expected by the organisation
- Measure customer satisfaction on an ongoing basis
- Recommend corrective action
- Explain the concept of personal ethics in relation to the moral compass
- Describe the role of a code of conduct in a work environment, according to ethical principles
- Uphold the code of conduct within the work team
- Prepare for a meeting
- Conduct a meeting
- Deal with differing views in a meeting
- Distribute records of a meeting
Course Details
- Module 1: Monitor the level of service to a range of customers
- Module 2: Apply the organisation’s code of conduct
- Module 3: Conduct a structured meeting
